182: How to Stay Calm in Difficult Conversations—Even When You’re Triggered | Cynthia Kane

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Written By damon lembi

Cynthia Kane, bestselling author and creator of the SOFTEN Method, joins Damon Lembi to reveal a radical truth: great communication starts with silence. In this powerful episode, Cynthia breaks down how mindful pauses—not clever words—create trust, clarity, and connection. Leaders, collaborators, and anyone tired of miscommunication will walk away with tools to radically shift the way they speak, listen, and lead.

Read the full breakdown of Cynthia Kane’s episode on Learnit.

Key Leadership Lessons from Cynthia Kane’s Journey:

  • Silence is your superpower. The moment before you speak can set the tone for everything that follows—especially in high-stakes conversations.

  • Pause > React. Learning to pause physically, emotionally, and mentally helps you respond with intention instead of impulse.

  • One person can change the tone. Mindful leaders create ripple effects by modeling calm, clarity, and grounded presence.

Connect with Cynthia Kane:

Cynthia’s SOFTEN Method has helped thousands transform their communication—from the boardroom to the kitchen table—by grounding their presence and reworking their inner dialogue.

Explore more episodes of The Learn-It-All Podcast on Learnit.com to gain leadership insights from top experts.

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181: 9 Reasons Good Employees Quit (And How Great Managers Stop It) | Damon Lembi