314: The #1 Reason Your AI Investment Isn't Paying Off | Julie Stone
Julie Stone, Chief Learning Officer and Group Vice President at TTEC, shares why many organizations fail to realize meaningful returns from their AI investments—not because of the technology itself, but because of how they're preparing their people. In this episode, host Damon Lembi and Julie explore why successful AI transformation begins with leadership, learning, and a clear business strategy. Drawing from Julie's experience leading enterprise learning initiatives, they discuss how organizations can move beyond AI experimentation and create measurable business outcomes through workforce readiness and continuous upskilling.
Read the full breakdown of Julie Stone’s episode on Learnit.
Key Leadership Lessons from Julie Stone’s Journey:
Measure Business Outcomes—Not AI Usage – Learn why the success of AI should be measured by improved business results rather than adoption metrics alone.
Learning Is the Foundation of AI Transformation – Discover why organizations that invest in continuous upskilling are far more likely to realize value from AI.
Leaders Must Drive Change, Not Just Technology – Understand how clear communication, experimentation, and leadership alignment accelerate successful AI adoption.
Connect with Julie Stone:
Julie Stone is the Chief Learning Officer and Group Vice President at TTEC, where she leads global learning strategy and workforce transformation initiatives. With extensive experience helping organizations navigate large-scale change, Julie specializes in aligning learning, leadership, and technology to improve business performance. Her work focuses on ensuring AI investments deliver measurable organizational impact by equipping people with the skills, confidence, and mindset needed to succeed in an AI-enabled workplace.
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